Careers at Revival Restoration- Memphis, TN

Location: Memphis, TN

Employment type: Full-Time

Salary: $44k-52k

About the Role

Revival Restoration is hiring a Associate Project Manager to join our Memphis-based team. In this role, you’ll oversee and manage residential and commercial reconstruction projects from start to finish. You’ll work closely with clients, subcontractors, and internal teams to ensure projects are completed on time, within budget, and to the highest quality standards.

We’re looking for someone who is organized, driven, and thrives in a fast-paced, service-focused environment.

Who We Are

Revival Restoration Services is a full-service restoration company serving the greater Memphis area. We specialize in:

• Water Mitigation

• Mold Remediation

• Roof Repairs & Replacement

• Structural Repairs

• Emergency Response Services

We are committed to doing the right thing every time. That’s why we hire people who take pride in their work and want to make a meaningful impact in our community.

What You’ll Do

• Manage day-to-day operations of reconstruction projects, reporting directly to the Reconstruction Manager.

• Set and track project goals, timelines, and budgets.

• Maintain strong working relationships with clients, subcontractors, insurance adjusters, and team members.

• Provide consistent communication and weekly updates to clients throughout the project.

• Oversee material ordering and delivery and assist clients with material selections.

• Coordinate labor crews and subcontractors, ensuring all team members meet performance and quality standards.

• Track labor hours and manage project schedules.

• Prepare job cost reports and monitor financial performance to stay on budget.

• Handle invoicing and payment collection based on project milestones.

• Identify and document change orders, upsell opportunities, and ensure proper estimating practices.

• Support safety-first practices on all job sites and assist in field work when needed.

• Participate in regular team meetings and maintain proper documentation using project management software.

• Be available for emergency deployment in response to events such as hurricanes, tornadoes, and flooding.

About You

• Strong communication skills with clients, subcontractors, and internal teams.

• Excellent time management and organizational skills.

• Ability to lead multiple projects at once and adapt quickly to changing priorities.

• Foundational knowledge of construction and restoration processes.

• Familiarity with Microsoft Office Suite, Outlook, Teams, and project management software.

• Positive, team-first mindset and a desire to serve others.

• Willing to provide field support and emergency response when needed.

Physical Requirements

• Ability to lift and move items over 25 lbs.

• Work may involve construction zones and outdoor environments.

• Use of various construction and restoration tools is required.

Requirements

• Valid driver’s license with a clean driving record

• Ability to pass a background check and drug screening

Our Core Values

At Revival Restoration, our team is guided by principles that shape everything we do:

We Are Restorers. This is our passion, and we are proud of what we do.
We Are Professionals. We provide the best quality and the best experience for our clients.
We Are Communicators. Communication is key in uncertain times. We would rather over-communicate.
We Are Committed to You. You are our highest priority. We will take care of you.

Location: Memphis, TN

Employment type: Full-Time

Salary: $55k-70k

Restoration Project Manager

POSITION SUMMARY

The Project Manager is responsible for coordinating the successful execution of projects from contract signing through closeout. This role involves working closely with clients, subcontractors, and internal teams to ensure assigned jobs are completed on time, within budget, and to the highest standards of workmanship and customer satisfaction. The Project Manager leads with clear, consistent communication and strong organizational skills to ensure consistent delivery that exceeds client expectations and reflects company values.

MISSION

Provide an uncommon response to unexpected damage by offering an exceptional customer service and client experience with every interaction.

EXPECTATIONS

-Manage reconstruction projects from contract signing through closeout with ownership of schedule, budget, documentation, and team coordination.
-Ensure project profitability through effective budgeting, expense tracking, cost control, and proactive issue management.
-Maintain timely, professional communication with clients to promote transparency, trust,
and confidence throughout the project.
-Coordinate effectively with subcontractors and internal teams to ensure consistency, efficiency, accuracy, and quality.

OUTCOMES
-Provide consistent service to ensure all customers are satisfied throughout the entire reconstruction process.
-Maintain a minimum project gross profit (GP) margins across all assigned jobs.
-Achieve a minimum 90% on-time project completion rate based on scheduled milestone targets.
-Complete weekly site visits for 100% of active projects.
-Submit accurate weekly project update emails for 100% of active jobs, including scope, timeline, financials, and material selections.

RESPONSIBILITIES

Client & Stakeholder Communication
-Maintain proactive, clear, and empathetic communication with clients regarding project status, timelines, material selections, and financials.
-Deliver weekly email updates covering scope, schedule, quality, billing, and
changes.
-Build and sustain strong relationships with clients, subcontractors, insurance adjusters, and internal teams.

Financial Management
-Develop, monitor, and adjust project budgets to maximize profitability and
consistently meet or exceed the 30% gross profit margin goal.
-Oversee invoicing, milestone billing, and payment collection per contract terms.
-Identify and document upselling opportunities through change orders where appropriate.

Scheduling & Coordination
-Schedule and coordinate subcontractors, superintendents, laborers, and crews to ensure smooth project execution.
-Complete weekly site visits for every active project to assess progress, resolve issues, and maintain team alignment.
-Coordinate timely procurement and delivery of materials as needed to avoid
production delays.

Administration & Documentation
-Set and track daily and weekly objectives and goals to maintain project momentum.
-Participate in required meetings: weekly production, field staff, 1:1 supervisor, monthly company-wide, and on-site client meetings.
-Utilize project management software to maintain up-to-date and accurate records.

Quality, Safety & Operational Support
-Enforce quality workmanship standards and hold team members accountable for meeting performance expectations.
-Provide hands-on field support as needed to maintain quality, resolve issues, and keep projects on track.
-Support operational efficiency by assisting with equipment, technology, and vehicle upkeep; be available for emergency deployment when needed.

CULTURE-BASED COMPETENCIES
We Are Restorers – Qualified experts passionate about delivering services we can all be proud of.
We Are Communicators – We communicate clearly and completely; we would rather over communicate.
We Are Professionals – We uphold the highest standards of workmanship, integrity, and reliability.
We Are Committed to You – We hold ourselves accountable, follow through, and deliver excellence in every interaction.

ROLE-BASED COMPETENCIES
–Project Ownership – Takes full responsibility for all aspects of assigned projects from planning to closeout; anticipates needs, drives outcomes, and holds others accountable.
–Client-Centered Mindset – Balances empathy with professionalism to support clients during stressful, often traumatic restoration events; ensures communication is proactive, clear, and solutions-focused.
–Operational Agility – Effectively manages shifting project schedules, vendor delays, and field issues while maintaining project momentum and budget alignment.
–Field & Office Integration – Seamlessly moves between on-site coordination and administrative tasks; understands how field dynamics impact budgeting, documentation, and client expectations.

REPORTING | TYPICAL DAY
This position reports to the Reconstruction Manager. A typical day includes coordinating schedules, visiting job sites, and communicating with clients and subcontractors. The Project Manager will also attend team meetings, provide field support as needed, and document all project updates in the company system. While office-based work is expected at least 50% of the time, regular field presence is critical. Emergency on-call deployment may be required during major disaster events.