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General Questions

What types of damage does Revival restore?

We are a full-service general contracting company specializing in damage caused by fire, water, mold, and natural disasters, as well as general restoration projects.

What is the process for getting an estimate for repairs?

We conduct a thorough inspection of the property to assess and document the extent of the damage. On this initial inspection, we will guide you through the entire insurance process, identify and address immediate concerns and/or needs and gather all the information we need for our expert team to begin the estimating process.

How long does the restoration process take?

The length of time for restoration depends on the extent of the damage. We will provide an estimate based on your specific project.

Can Revival work with my insurance company/adjuster to handle my claim?

Yes! We will communicate with your insurance company throughout the restoration process. Our Project Managers have years of experience working directly with many local adjusters.

What kind of guarantees do you offer?

We offer a 12-month satisfaction guarantee that we will complete restoration work to the highest standard.

Will I need to pay a deductible for repairs?

Insurance policies state that you are responsible for paying this portion of the repairs to your contractor. If you are having trouble paying your deductible, please let us know. We may be able to offer a solution that will make it easier to meet this requirement.

How can I schedule an appointment for an inspection?

Please call us at 901.401.8500, and one of our representatives will be happy to assist you. You can also reach out via the Contact Us form on our website.

What sets Revival Restoration Services apart from other restoration companies?

We are a full-service restoration company, meaning we can provide all services from initial mitigation to full restoration of your property. We pride ourselves on being the premier contractor for restoration services and roofing in the Midsouth. Our customer-centric approach differentiates us from the rest. We believe the restoration industry lacks client communication, attention to detail, proper documentation, and follow-through. At Revival, these areas are our main focus, and we are determined to provide an uncommon response to unexpected damage.

Who will be overseeing my restoration project?

Every restoration project will have a dedicated project manager, who is available to answer any questions and/or address any concerns, and an on-site superintendent to guarantee the excellence of our work. 

What should I do if I have an emergency at my home or business?

In the event of an emergency, the priority is always safety! If there is a safety issue, evacuate the building and call 911. Once you are safe and emergency respondents have been notified, contact Revival Restoration Services for immediate emergency response damage cleanup. We offer a 24-hour emergency response.

What if the emergency is on a weekend or a holiday? Will someone be available to help?

Revival Restoration is available 24 hours a day, every day of the year, including holidays. We know disasters strike when you least expect it, so we’re ready to assist whenever you need us!

Fire Questions

What is fire restoration?

Fire restoration is a comprehensive procedure involving the evaluation of property damage resulting from fire, the safeguarding of the affected premises, and the subsequent restoration to its initial condition. It falls under the broader scope of disaster restoration, which encompasses tasks like water damage restoration, weather damage restoration, and other related services.

What causes fires?

Fires can be caused by a variety of factors, including electrical issues, cooking accidents, heating systems, smoking, and arson.

How long does fire restoration take?

The length of time for fire restoration depends on the size and severity of the fire, but it typically takes several weeks to several months to complete.

Is it safe to stay in my home or business during fire restoration?

Depending on the extent of the fire damage and the remediation process, it may be necessary to temporarily vacate the premises during the restoration process. Do not enter your damaged property unless the fire department says it is safe!

What types of equipment are used in fire restoration?

Equipment used in fire restoration may include air scrubbers, dehumidifiers, HEPA vacuums, and ozone generators.

What is smoke damage?

Smoke damage is the residue left behind by smoke after a fire, which can include soot, ash, and odor.

How is smoke damage remediated?

Smoke damage is remediated by trained professionals who use specialized equipment and techniques to remove soot, ash, and odor from the affected area and contents.

Can all of my belongings be restored after a fire?

Depending on the extent of the fire damage, some items may not be salvageable. However, professional fire restoration companies will do their best to restore as many items as possible.

How is water damage remediated after a fire?

Water damage is often present after a fire due to the efforts of firefighters to extinguish the flames. Water damage is remediated using dehumidifiers, air movers, and specialized drying techniques.

Will fire restoration cause further damage to my property?

Fire restoration should not cause damage to your property if performed by trained professionals who carefully protect your property during the process.

Can I do fire restoration myself?

It is not recommended to do fire restoration yourself, as fire damage can be dangerous. Proper equipment and techniques are necessary to restore the property safely and effectively.

Can my property be restored after severe fire damage?

In most cases, a property can be restored after severe fire damage with the help of trained professionals.

Will my property smell like smoke after fire restoration?

No, a professional fire restoration company will thoroughly clean and sanitize the affected area to eliminate any smoke odors.

Will fire restoration be covered by insurance?

In most cases, fire restoration will be covered by insurance. It is important to contact your insurance provider as soon as possible after a fire to begin the claims process.

How can I prevent fires from occurring in my home or business?

You can prevent fires by maintaining proper electrical and heating systems, practicing safe cooking habits, and avoiding smoking indoors. It is also important to have smoke detectors and fire extinguishers in your home or business.

How can I ensure that my valuables are taken care of?

Conduct an inventory of damaged property and items. Do not throw away any damaged goods until after an inventory is made. Revival Restoration offers pack-in and pack-out services that help you put your items in storage while we restore your home or business

Storm Questions

What are the most common types of storm damage?

The most common types of storm damage are from wind, rain, and hail.

How do I prevent storm damage to my home?

To prevent storm damage, it’s important to trim trees and maintain your property’s gutters and roofing system.

Who should I call first after a natural disaster damages my home or business?

While you’ll want to contact your insurance company as soon as possible, it can be difficult to connect with someone quickly after a major disaster. It’s best to contact a water, mold, fire, roof damage restoration service when you realize your property has suffered damage. As the property owner, you are responsible for preventing damage from spreading or becoming worse. Our licensed insurance adjusters are committed to walking you through the process and helping you get the coverage you deserve

Can I clean up storm damage myself?

While it’s possible to clean up storm damage yourself, it’s usually best to leave it to professionals who are trained to handle these situations. Our restoration experts understand the importance of responding quickly to mitigate further damage.

What safety measures should I take during a storm?

During a storm, make sure to stay inside, away from windows, and have an emergency kit on hand.

What are the hazards associated with storms?

Hazards associated with storms can include flooding, lightning, tornadoes, hail, and high winds.

Should I try to move fallen debris following a storm?

It’s important to exercise caution when moving fallen debris following a storm. Our restoration specialists have the proper equipment and take the appropriate measures to ensure debris is removed safely and without causing further damage.

Does Revival offer tree removal following a storm?

Yes, Revival can remove fallen trees from structures and other areas as well as tarp the affected areas to prevent further damage.

How long does it take to repair storm damage?

The time it takes to repair storm damage depends on the extent of the damage. It can take anywhere from days to several weeks. Our dedicated project managers will go over the expectations with you before the restoration process begins.

Water Questions

What is mitigation?

Mitigation refers to the process of reducing or preventing the impact of a disaster or emergency. It involves taking actions to minimize the effects of an event, such as natural disasters or human-made crises, to ensure safety and protect property.

How does the water mitigation process work?

Water mitigation is a multi-phase process. The first step is to extract all remaining water from flooring, wet carpet, and other affected materials. Once the water is removed, specialized equipment such as dehumidifiers is used to dry the area. Unsalvageable materials affected by the water will be properly removed and discarded.

Why is dehumidification necessary?

Water can create excess moisture in the air, which can damage the walls, floors, furniture, and other structural components in your home. Dehumidification effectively reduces air moisture, halting and preventing further damage to your home.

How do I know if I have water damage?

Signs of water damage can include damp or discolored walls, peeling paint or wallpaper, musty odors, mold growth, and pooling water.

What should I do if I have water damage?

The first thing you should do is to stop the water source, if possible. Then, try to remove any standing water and contact a professional water mitigation company for assistance.

How quickly can Revival respond to an emergency?

Revival offers 24/7 emergency response services and can respond within hours.

What is the cost of mitigation services?

The cost of mitigation services can vary depending on the type and severity of the emergency, the location, and the scope of the work required. If your insurance policy covers water mitigation, you are typically only responsible for the deductible.

What qualifications should I look for in a mitigation company?

When choosing a mitigation company, look for one that is licensed, insured, and certified by industry organizations such as the Institute of Inspection, Cleaning, and Restoration Certification (IICRC).

How long does it take to dry out water damage?

The short answer: it depends on three major factors. First, the amount of water involved. The more water, the longer the drying process and the larger the area to repair. Second, how long was the area exposed to moisture? The longer the area goes unmitigated, the more damage occurs. The final factor to consider is the materials affected. For instance, concrete, stone, etc., will have a different response to flooding than wood or drywall.

Can I fix water damage myself?

It is not recommended to fix water damage yourself, as it can be difficult to fully identify and address all of the affected areas. It is recommended to contact a professional water mitigation company for help.

Will my insurance cover water damage?

It depends on your insurance policy and the cause of the water damage. Most homeowners’ insurance policies cover water damage caused by sudden and accidental incidents, such as burst pipes but may not cover damage caused by neglect or lack of maintenance. It’s important to review your policy carefully and contact your insurance provider for more information.

Can flood damage or water cause mold?

Since mold thrives in moist environments, areas that are consistently wet are great facilitators of mold growth. Mold growth can begin within 24-48 hours; therefore, it is essential to call a professional mitigation service as soon as possible.

Mold Questions

What is mold remediation?

Mold remediation involves the removal and elimination of mold from an area and restoring the affected area to a healthy state.

What causes mold growth?

Mold growth is caused by excessive moisture in the air or on surfaces. Common causes of mold growth include leaks, high humidity levels, and poor ventilation.

How can I tell if I have mold in my home or business?

Mold can come in many different colors, but usually, anything with a green, white, gray, blue, pink, or yellow color and a fluffy or slimy texture indicates mold. Mold also gives off a strong musty smell and appears in areas, like bathrooms, that can have high humidity. Mold can also trigger allergies, asthma attacks, and skin and eye irritation.

What kind of mold is dangerous to your health?

Certain molds, like Stachybotrys and Aspergillus, can produce toxins called mycotoxins, which can pose a danger to your health. Mold especially affects immune-compromised people and those with allergies or asthma. Mold can cause a stuffy nose, sore throat, coughing, wheezing, burning eyes, or a skin rash, but for those with chronic lung disease, mold can lead to lung infections.

How can I prevent mold growth in my home or business?

You can prevent mold growth by maintaining proper ventilation, fixing leaks promptly, and reducing humidity levels in your home or business.

How is mold remediation performed?

Mold remediation is performed by trained professionals who use specialized equipment and techniques to identify and remove mold, as well as prevent future growth.

What types of equipment are used in mold remediation?

Equipment used in mold remediation may include air scrubbers, dehumidifiers, HEPA vacuums, and containment barriers.

Can mold be completely removed?

Mold can be completely removed with the right techniques and equipment, but it is important to address the underlying cause of the mold growth to prevent it from returning.

How long does mold remediation take?

The length of time for mold remediation depends on the size and severity of the mold growth, but it typically takes a few days to a week.

Is it safe to stay in my home or business during mold remediation?

Depending on the severity of the mold growth and the extent of the remediation process, it may be necessary to temporarily vacate the premises during the remediation process.

Will my home or business smell musty after mold remediation?

No, a professional mold remediation company will thoroughly clean and sanitize the affected area to eliminate any musty odors.

Can I do mold remediation myself?

It is not recommended to do mold remediation yourself, as mold can be dangerous and proper equipment and techniques are necessary to remove it safely and effectively.

Will mold remediation damage my property?

Mold remediation should not cause damage to your property if performed by trained professionals who take care to protect your property during the process.

When is mold covered by insurance?

Mold can be covered under homeowner’s insurance if the mold growth stemmed from a sudden or accidental peril, like a plumbing leak, a flood, a toilet overflow, a dishwasher or washing machine failure, or firefighters extinguishing a fire. It’s best to check your policy and speak with your insurance company to see what’s covered.

Roofing Questions

How long does a roof last?

The average lifespan of a roof varies depending on the material. Asphalt shingles typically last between 15 and 30 years, while metal and tile roofs can last up to 50 years or more with proper maintenance.

When should I have my roof inspected?

Your roof should be inspected at least once per year, preferably in the spring or fall. After a major storm or severe weather event, it’s a good idea to have your roof inspected for damage.

What are the signs my roof has problems?

  • Missing shingles
  • Water stains inside the home
  • Exposed roof components that look out of place

However, there are also times when you might not see apparent roof issues such as rotting plywood, pipe collar cracks, or leaks. In this case, you have options, which leads to our next question.

I have a roof leak. What do I do?

Factors such as the age of your current roof and the extent of your roof leak will ultimately determine the next steps. In either case, the first step is to always get the issue inspected by a roofing company – an honest roofing company. Depending on what is causing the leak – a few missing shingles or a more serious problem – our roofing experts will then determine your appropriate next steps.

Does homeowner's insurance cover roof repairs?

Many homeowners’ insurance policies cover roof repairs or replacements if the damage is caused by a covered peril, such as hail or wind. However, coverage varies by policy, and it is best to review your policy with your insurance agent to understand your coverage.

Do I need to get my roof replaced right away?

Hail damage may or may not pose an immediate threat to the structural integrity of the roof. However, many insurance companies have a “statute of limitations” on how long a hail claim is viable. If you have experienced a loss, such as hail damage, it is prudent to take care of the problem in a timely manner before it leads to other associated problems.

How long does it take to complete a full roof replacement?

Over 90% of our replacement roofs are completed in just one day, and 99% within 48 hours. This depends on the size of the job, the slope of the roof, the type of shingles installed, the weather, and the number of daylight hours available at that time of year.

What is the best type of roofing material for my home?

This can depend on a few factors, such as the climate you live in, the style of your home, and your budget. Some popular options include asphalt shingles, metal roofing, and clay tiles. Each option has its benefits and drawbacks, so it’s important to do your research and consult with a professional roofing contractor to determine which type of roofing material will work best for your specific needs.

I have damage, so why did my insurance company deny my claim?

Many insurance claims are denied when homeowners do not have an experienced representative present at the inspection with the adjuster. This is why it is extremely important to have a Revival inspector meet with the adjuster. Our inspector will be your advocate and ensure damage is recognized and documented and that all current code items are covered to properly replace your roof. We are committed to you!

Will I receive a warranty on the materials for my roof replacement?

Yes, we are certified contractors for GAF and will provide a System Plus warranty on the materials for 50 years.

Does Revival offer roofing services for residential and commercial properties?


What repairs or replacements are not covered by insurance?

Unfortunately, worn and/or aged roofs are not covered by insurance. If your home sustains storm damage, and it is not reported in a timely manner, your insurance provider may classify your claim as negligence and deny coverage.

What are some questions I should ask my roofing contractor before hiring?

Making informed purchasing decisions is vital, especially when it comes to your biggest investment, your home. Here are a few questions to ask before choosing a roofing contractor:

  • Is your company insured?
  • Is your company licensed?
  • Are you certified by the shingle manufacturer?
  • Is your company a BBB Accredited Business?
  • Do you have references and reviews?
  • What does your roofing warranty look like?